Pursuant to Art. 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without giving reasons and without penalty, within fourteen working days from the date of receipt of the products.

In order to exercise the right of withdrawal referred to in Article 5.1 above, the Customer must send Rosie B. a communication to this effect, within the time limits indicated, to the following email address: customercare@rosieb.it.

In case of withdrawal, the Customer may return the products to Rosie B. within fourteen days from the withdrawal to the following address: Rosie B. S.r.l. with registered office in Via Settala 8, 20124, Milano, Italy. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used for the time strictly necessary to establish and verify the nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in accordance with the following conditions:

• The right of withdrawal may apply to the product purchased in its entirety, it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc.);
• For the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc.);
• In case of damage to the goods during transport, Rosie B. will notify the Customer, to allow him to make a timely complaint against the carrier of his choice and obtain a refund; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;

Rosie B. will not respond in any way for damage, theft, loss occurred during or in any case depending on the shipment for return.

Rosie B. will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to Art. 56, paragraph 2, of Legislative Decree 21/14, within fourteen days of withdrawal, by means of a cancellation procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any cost as a consequence of this refund. Rosie B. may suspend the refund until receipt of the returned product or until the Customer proves to have correctly returned the product, if earlier.

In any case, the Customer will fall from the right of withdrawal in cases where Rosie B. will ensure that:

• The returned product and/or its accessories, and/or its packaging are not intact;
• The product is missing from its external packaging and/or original internal packaging;
• The product is missing the same integral elements and/or accessories (laces, buckles, etc.).

In the event of a waiver of the right of withdrawal, Rosie B. will return the purchased product to the sender, charging the sender for the shipping costs and, where already refunded, the price of the product.